Setup & Settings
The Setup area for an event has four tabs: Information, Content, Registration fields, and Settings. Use them to edit event details and control how registration and notifications work.
The Information and Content tabs mirror the fields you set in the creation wizard (Steps 1 and 2); use them to change those details after the event is created. Ticket categories are managed in Categories & Pricing, not in Setup. The Registration fields tab and Settings tab add post-creation options (custom form fields, registration dates, whitelist, fees, notifications, etc.).
Setup tabs structure
flowchart LR
subgraph tabs [Setup tabs]
Info[Information]
Content[Content]
Fields[Registration fields]
Settings[Settings]
end
Info --> Content --> Fields --> Settings
Image placeholder: Setup page with four tabs visible: Information, Content, Registration fields, Settings. One tab (e.g. Information) selected. Add screenshot when ready.
Information tab
Use this tab to change the core identity and schedule of the event.
| Field | Description |
|---|---|
| Event title | The name shown to attendees. |
| Slug | URL-friendly identifier used in the event URL. |
| Event type | Category (e.g. concert, conference). |
| Start and end | Date and time the event starts and ends. |
| Venue | Name, address, optional coordinates. |
| Published | Whether the event is visible on the site. |
Image placeholder: Information tab form with title, slug, type, start/end dates, venue, Published toggle. Add screenshot when ready.
Content tab
Content and visuals shown on the event page.
| Field | Description |
|---|---|
| Description | Rich-text description. |
| Policy | Terms, rules, refund policy. |
| Thumbnail | Small image for cards and listings. |
| Banner | Large image for the event page header. |
| Button label | Main CTA text (e.g. "Register now"). |
| Creatives label | Label for lineup/creatives section (e.g. "Lineup"). |
| Sold out text | Message when a category is sold out. |
| Rule book | Optional PDF or file. |
Image placeholder: Content tab with description editor, policy, thumbnail and banner upload areas. Add screenshot when ready.
Registration fields tab
Event-level registration fields are custom questions that appear on the registration form for this event (e.g. phone, dietary requirements, emergency contact). They apply to all categories unless you also define category-level fields in Categories & Pricing.
- Add, reorder, and delete fields.
- For each field: label, type (text, dropdown, etc.), required or optional.
Image placeholder: Registration fields tab with a list of fields (e.g. Phone, Dietary requirements) and Add field button. Add screenshot when ready.
Settings tab
Within the Settings tab, settings are grouped into sub-tabs: General, Registration, Display, Fees, and Notifications. Change them and save.
Event page template (v2, v3, v4) is part of event settings (set via API/backend) and controls the layout of the public event page. When Seated is on, the frontend always uses the V4 template.
Event status
In the Settings tab you can change the Event status (e.g. Draft, Pending approval, Approved, Ongoing, Finished). The status dropdown only shows transitions allowed by the event lifecycle: for example, from Draft you can only move to Pending approval (request approval) unless your organization has Event auto approve on, in which case you can set any status. Approved and Rejected can only be set by a platform superuser when Event auto approve is off. See Event lifecycle for the full flow and who can change what.
Registration
| Setting | Description |
|---|---|
| Registration required | Whether registration is required to attend. |
| On-page registration | Allow registration directly on the event page. |
| Multi-category registration | Allow purchasing from multiple ticket categories in one order. |
| Registration limit | Maximum number of tickets per order. |
| Collect individual information | When quantity > 1, collect details for each attendee. |
| Registration start date | When registration opens. The event becomes "live" when this date is reached (see Event lifecycle). |
| Registration end date | When registration closes. |
Image placeholder: Settings tab, Registration section, with registration start/end date pickers and toggles. Add screenshot when ready.
Pre-registration
| Setting | Description |
|---|---|
| Pre-registration priority | Enable priority or early access for pre-registered contacts. |
| Pre-registration window ends | When the pre-registration window closes. |
Display
| Setting | Description |
|---|---|
| Show remaining passes | Show how many tickets are left. |
| Show remaining in percentage | Show remaining as a percentage. |
| Hide when finished | Hide the event from listings after it ends. |
| Highlight | Feature the event in highlighted sections (if supported). |
Whitelist
| Setting | Description |
|---|---|
| Whitelist only | Only approved contacts can see the registration form and buy tickets. |
| Whitelist message | Message shown to visitors who are not yet approved (e.g. how to request access). |
See Whitelist & Pre-registration for the full workflow.
Seated events
| Setting | Description |
|---|---|
| Seated | Enable reserved seating and the seat map. When on, the Seated Events section appears in the dashboard. |
Phase timer
| Setting | Description |
|---|---|
| Show phase timer | Show a countdown or phase timer on the event page. |
| Phase timer label / next phase ends | Configure the label and end time. |
Memories / reviews
| Setting | Description |
|---|---|
| Allow memories | Let attendees upload photos or content (e.g. post-event). |
| Auto-approve memories | Approve uploads automatically or moderate them. |
| Memories require attendance | Only allow submissions from checked-in attendees. |
Affiliation
| Setting | Description |
|---|---|
| Allow affiliation | Allow affiliates to promote the event. |
| Affiliation commission rate / rate type | Commission amount and whether it is a percentage or fixed amount. |
Transfers
| Setting | Description |
|---|---|
| Allow transfer ticket | Let attendees transfer their ticket to someone else. |
| Transfer ticket fee / fee type | Fee charged for transfers (percentage or fixed). |
Fees
| Setting | Description |
|---|---|
| Platform fee percentage / org fee percentage | Fee split (subject to your organization's agreement). |
Notifications
| Setting | Description |
|---|---|
| Send email | Send confirmation and other emails. |
| Email include pass | Attach or link the pass in the confirmation email. |
| Send SMS confirmation | Send SMS confirmations if configured. |
| Send invoice | Include invoice in the confirmation email. |
| Pass notification emails | Optional list of extra emails to notify when passes are generated. |
Other
| Setting | Description |
|---|---|
| On-pass policy | Show policy on the pass. |
| Alternate thermal design | Use an alternate layout for thermal-printed passes. |
| Allow standalone addon purchase | Allow buying addons without a ticket (when supported). |
OTP validation
| Setting | Description |
|---|---|
| OTP validation | Require OTP for registration or check-in. |
| OTP validation mode | Phone or email. |
| OTP validation regex | Optional pattern for validating phone numbers. |
Organization-level settings (superuser only)
Some settings are set at the organization level and can be edited only by platform superusers (e.g. in Organization settings). These include:
| Setting | Description |
|---|---|
| Event auto approve | When on, organizers can set an event’s status from Draft to any status (e.g. Approved, Ongoing) without superuser approval. When off, organizers can only request approval (Draft → Pending approval); a superuser must then Approve or Reject. |
| Require admin approval | (If applicable) Whether the organization’s events require admin approval before going live. |
The organization settings API and UI indicate whether the current user is a superuser; only then are these fields editable. Organizers see these options as read-only or hidden when they are not superusers.
Effect on event page and registration
The settings above directly affect what attendees see: live status and registration dates control when they can register; Whitelist only and Whitelist message determine who sees the registration form; Seated and event page template control the event page layout; On-page registration, Multi-category registration, and Collect individual information shape the registration and cart flow; Show remaining passes and Show remaining in percentage affect what is shown on the event page; Allow transfer ticket and Allow memories enable transfer and post-event actions. For a full mapping, see Settings to Attendee Experience.
Save your changes after editing. For categories and pricing, see Categories & Pricing.