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Seated Events

When you create an event with Seated enabled (in the creation wizard or in Setup & Settings), the event uses reserved seating. The public event page then uses the V4 template on the frontend. Attendees choose specific seats when they register, and you manage the seat map and availability in the dashboard.

Seated event flow​

flowchart TB
  subgraph setup [Setup]
    EnableSeated[Enable Seated in event]
    CreateMap[Create seat map]
    LinkCategories[Link categories to sections]
  end
  subgraph registration [Registration]
    SelectCategory["Select category e.g. Section A"]
    SelectSeat[Choose seat on map]
    Purchase[Complete purchase]
  end
  subgraph pass [Pass]
    PassWithSeat[Pass includes seat info]
  end
  EnableSeated --> CreateMap --> LinkCategories
  LinkCategories --> SelectCategory --> SelectSeat --> Purchase
  Purchase --> PassWithSeat

Image placeholder: Seat map or seat selection view (e.g. grid of seats with available/sold/selected states). Add screenshot when ready.

Enabling seated mode​

  • At creation: In the event wizard, Step 1 (Basic info), turn on Seated.
  • After creation: In the event Setup → Settings tab, enable Seated. The Seated Events section then appears in the event dashboard sidebar.

Image placeholder: Setup or wizard with "Seated" toggle enabled. Add screenshot when ready.

Image Map (V4 layout)​

For V4 seated events you can configure an Image Map: a layout image with clickable areas that map to categories or zones. Attendees see this image on the event page; clicking an area leads to seat selection for that category or to the cluster-seated flow.

  • Where to configure: Event dashboard → Image Map. You can reach it via the URL path .../organizations/<orgSlug>/events/<eventSlug>/image-map, or from the event sidebar when the event is seated.
  • What you do: Upload a layout image and define areas (e.g. sections or zones), then link each area to a category or cluster. The legend and click targets are shown on the public event page.
  • Result: Attendees see the image with areas on the event page; clicking an area takes them to seat selection (/events/<slug>/seated/<categoryId>) or to the cluster-seated flow.

See Event Dashboard for the sidebar and Settings to Attendee Experience for how seated and Image Map affect the attendee flow.

Seat map and categories​

  • Where: Event dashboard → Seated Events (and, when you have categories, Seated Events → select a category → Seats).
  • What: You define the seat layout (e.g. rows and sections) and link it to one or more ticket categories. Each seat can be available, sold, disabled, or held. The layout is shown to attendees when they pick a seat during registration.
  • How: Create or edit the seat map (rows, seats per row, section names, etc.). Assign the map (or zones within it) to categories so that when someone buys "Section A" they choose from Section A seats. You can disable individual seats (e.g. obstructed view) or mark them as reserved.

Image placeholder: Seated Events dashboard: list of categories or sections with link to seat map. Add screenshot when ready.

Image placeholder: Seat map editor: grid of seats, section labels, disable/reserve controls. Add screenshot when ready.

Seat management​

  • Seat statuses: Seats can be available, sold (assigned to an order), held (temporarily reserved during checkout), or disabled. The dashboard shows the current state so you can monitor capacity and release holds if needed.
  • Bulk actions: Depending on the interface, you may be able to disable or enable multiple seats at once, or adjust the map after creation.
flowchart LR
  Available[Available] --> Held[Held]
  Held --> Sold[Sold]
  Held --> Available
  Available --> Disabled[Disabled]
  Disabled --> Available

Image placeholder: Seat map or list with status legend (available, sold, held, disabled). Add screenshot when ready.

Passes and check-in​

  • For seated events, the pass usually includes the seat information (section, row, seat number). Check-in at the gate works the same as for non-seated events (see Check-in & Gate Management); staff can verify the seat if needed.

Image placeholder: Sample pass for a seated event showing section, row, seat number. Add screenshot when ready.

For adding and editing ticket categories that use the seat map, see Categories & Pricing. For event-level settings (including turning seated on/off), see Setup & Settings.