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Chat Management

Chat Management lets you view and respond to chat conversations between organizers and attendees. Attendees can start chats (e.g. via the event page or pass); you see them in the dashboard and can reply.

Where​

  • Event dashboard → Operations → Chat Management (.../events/<eventSlug>/chat)

How it works​

  1. Attendees start a chat (from the event page or pass) when they need help.
  2. You see chat rooms in the dashboard, often with attendee name and last message.
  3. Unread count — The sidebar or overview may show how many unread chats you have.
  4. Reply — Open a room and send messages. Attendees receive your replies.

Chat list​

  • List of chat rooms, typically one per attendee or conversation.
  • Shows attendee/contact info and last message timestamp.
  • Click a room to open the conversation and see the full thread.

Best practices​

  • Check chats regularly, especially before and during the event.
  • Use chat for quick questions (directions, timing, changes) rather than complex support.
  • For tickets, refunds, or transfers, direct attendees to the appropriate dashboard sections or support channels.

Image placeholder: Chat Management page with list of rooms on the left and message thread on the right. Add screenshot when ready.