Ticket Actions & Pass Action Responses

Ticket Actions let you add custom actions to the attendee pass (e.g. transfer ticket, post-event survey). Pass Action Responses is where you view and process submissions from attendees.

Where to find them

• Ticket Actions: Event dashboard → Ticket Actions (under Operations).
• Pass Action Responses: Event dashboard → Pass Action Responses.

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How it works

sequenceDiagram
  participant You as Organizer
  participant Config as Ticket Actions
  participant Pass as Attendee pass
  participant Attendee as Attendee
  participant Responses as Pass Action Responses

  You->>Config: Create action (e.g. Transfer)
  Config->>Pass: Action appears on pass
  Attendee->>Pass: Clicks action, submits
  Pass->>Responses: Response recorded
  You->>Responses: Review and process

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Ticket Actions

What are ticket actions?

Actions are buttons or links that appear on the pass after registration. Common examples:

• Transfer ticket — Attendee requests to transfer their pass to someone else.
• Post-event survey — Collect feedback after the event.
• Custom form — Any action you define with fields.

Creating an action

1. Go to Ticket Actions.
2. Click Add Action.
3. Enter:
   • Name — Label shown on the pass.
   • Description (optional) — Instructions for the attendee.
   • Action type — Determines the flow (e.g. transfer, survey, custom).
4. Set Order to control the order actions appear on the pass.
5. Save.

Managing actions

• Edit — Change name, description, type, or order.
• Delete — Remove the action (existing responses remain).
• Send to attendees — Queue emails so attendees are reminded of available actions.

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Pass Action Responses

Viewing responses

1. Go to Pass Action Responses.
2. See a list of submissions by action type.
3. Open a response to view details and process it.

Processing responses

Depending on the action type, you may:

• Approve or reject (e.g. transfer requests).
• Export responses (e.g. survey data).
• Mark as handled for tracking.

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Use cases

Action	Attendee does	You do
Transfer ticket	Requests transfer to new email	Approve/reject; new pass generated
Survey	Submits answers	Export or view in dashboard
Custom	Fills custom form	Process per your workflow

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See Check-in & Gate Management for scanning and gate setup. See Event Dashboard for the full sidebar.